Refund policy

Q: I ALREADY PLACED MY ORDER. BUT I CHANGED MY MIND, CAN I CANCEL IT OR GET A REFUND?
A: IF YOUR ORDER HASN’T BEEN SHIPPED YET PLEASE EMAIL US IMMEDIATELY FOR HELP. WE ARE UNABLE TO OFFER REFUNDS, CANCEL YOUR ORDER, OR EXCHANGE ANY OF THE PRODUCT(S) YOU HAVE PURCHASED ONCE AN ORDER HAS STARTED PROCESSING. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT.

Q: I ORDERED THE WRONG ITEM(S), CAN I RETURN OR EXCHANGE THEM?
A: WE DO NOT ACCEPT RETURNS OR EXCHANGES. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE MAKING THE PAYMENT. IF YOU RECEIVED THE WRONG ITEMS PLEASE READ THE NEXT POLICY.

Q: I RECEIVED DAMAGED/WRONG/MISSING ITEM(S). WHAT DO I DO NOW?
A: YOU MAY FILE A CLAIM WITHIN 5 DAYS OF DELIVERY BY CONTACTING US AT SLAYFIREOFFICIAL@GMAIL.COM. YOUR EMAIL MUST INCLUDE YOUR FULL NAME, THE ORDER NUMBER, VISIBLE PHOTOS OF ALL THE PRODUCT(S) THAT YOU RECEIVED ALONG WITH YOUR PACKING SLIP (IF APPLICABLE). USE THE PROVIDED RETURN LABEL AND ONCE THE ITEMS ARE RECEIVED BACK IN ORIGINAL CONDITION WE CAN ISSUE THE CORRECT ORDER OR A REFUND. RETURNS ARE NOT RESTOCKED OR RESOLD. IF A REPLACEMENT IS SENT TO YOU, THE PRODUCT(S) WILL BE THE SAME AS YOU INITIALLY ORDERED AND THEY ARE SUBJECT TO AVAILABILITY. IF YOU HAVE OPENED THE PRODUCTS KNOWING THEY WERE NOT YOUR CORRECT ITEMS, WE WILL NOT BE ABLE TO REFUND OR REPLACE YOUR ENTIRE ORDER. WE MUST RECEIVE THE PRODUCT BACK TO ENSURE FAIRNESS. IN ORDER TO ASSIST YOU WE NEED ALL THIS INFORMATION, NO EXCEPTIONS! WE WILL CONTACT YOU WITHIN 48 BUSINESS HOURS, EXCLUDING WEEKENDS/HOLIDAYS. *RETURNED PRODUCTS ARE NOT RESTOCKED AND ARE RECYCLED*

PLEASE VISIT OUR SHIPPING POLICY PAGE FOR QUESTIONS ABOUT MISSING MAIL